Call Management

Having recently bought a memorable phone number that allows people to find my company. What I hadn’t realised or at that time understand was the variety of call management systems that you could decide from a provider. I thought it would be of benefit providing some clarity on the massive minefield that is Call management.

So to begin with what is call management?
Systems that you set in place to deal with calls that come into your organisation and deals with the call in a way set out by you is the meaning of call management. The number of ways your calls can be dealt with are numerous but here is a selection of market standard systems.

Web management – what this allows you to do is log into a computer anywhere on the planet and read, change, listen to and redirect the phone calls that are being pointed at your business. Brilliant if you move around a lot and have to be kept up to date with the latest happenings in your business.

A Time/Date plan – lets you arrange how your system deals with calls at specific points of the day. For example directing calls to the office from 9am to 5 pm, your mobile phone from 5pm to 7pm and then voicemail from 7pm till 9am the next day. You can arrange this for whatever time you need and can be a client saver if applied in the right way.

Call divert – The majority of memorable numbers 0800 numbers, 03 numbers, 0845 numbers etc will allow you to send incoming phone calls to that number or any other number which ensures you never have to not get a phone call it doesn’t matter what the circumstances. Can be very useful especially as part of a business continuity plan all of your equipment may have gone into temporary storage but you can still receive your calls and direct it to new site accommodation until you have the disaster sorted out.